Client Service Agreement
Complete the signatory details below and submit your digital signature. A signed copy is sent to contact@velorarivelle.studio and a copy is also sent to the client contact email entered on this form.
Services means website builds, redesigns, updates, web app development, implementation work, and related execution services described in an agreed Statement of Work (SOW).
Deliverables means completed digital assets, interfaces, or functionality delivered under the agreed SOW scope.
Third-Party Platforms means external services such as Shopify, Wix, Squarespace, WordPress, hosting providers, payment providers, integrations, or similar infrastructure not owned by Velora Rivelle.
Velora Rivelle provides practical implementation services including website page builds, visual layout implementation, navigation and structural adjustments, content placement, formatting, redesign delivery, and web app builds such as dashboards and structured interfaces.
Velora Rivelle operates strictly as a designer and builder and does not provide consultancy, business strategy, marketing planning, SEO guarantees, hosting recommendations, legal advice, or performance forecasting unless expressly stated in writing.
All work is performed against written instructions and approved scope boundaries documented in the SOW.
The Client is responsible for maintaining active hosting, domain registration, platform subscriptions, and all third-party service accounts required for execution.
The Client must provide accurate content, brand assets, imagery, instructions, and approvals in reasonable timeframes to avoid project delays.
The Client must provide and maintain suitable account access permissions for build execution. Delays caused by missing materials, approvals, or access may change delivery dates.
Velora Rivelle may use third-party platforms selected by the Client. Those platforms operate independently from Velora Rivelle.
Velora Rivelle is not responsible for outages, downtime, feature changes, pricing changes, service discontinuation, account limits, policy updates, or infrastructure failures introduced by third-party providers.
Platform restrictions, API limits, or provider-specific constraints may affect implementation outcomes and delivery options.
Deliverables are deemed accepted within five (5) business days of delivery unless the Client submits written feedback identifying issues directly related to agreed scope.
Minor revisions that align with the approved SOW will be addressed where reasonably possible. New requests or out-of-scope revisions require updated quotation and approval.
This Agreement and each SOW cover only the explicitly documented scope. Additional work such as new pages, structural redesign, advanced features, integrations, or post-approval rework may require revised pricing and written approval before implementation.
All pricing and milestones are agreed before work starts. A deposit may be required to reserve project time and delivery capacity.
Deposits are non-refundable once execution has commenced. Velora Rivelle may pause work if payment obligations are overdue and may resume work after outstanding balances are settled.
Either party may terminate this Agreement in writing. Where termination occurs after project execution has started, all completed and in-progress work remains billable.
Scheduled time already allocated to the project may be charged in part or full where resources were reserved and work preparation commenced.
Upon full payment, ownership of completed Deliverables transfers to the Client except for pre-existing proprietary methods, frameworks, templates, and in-house tools owned by Velora Rivelle.
Velora Rivelle may showcase completed work in portfolio and marketing channels unless otherwise agreed in writing.
Velora Rivelle may provide access to proprietary digital tools through subscription terms. Such tools remain the intellectual property of Velora Rivelle.
Tool functionality, pricing, packaging, and availability may be updated, improved, or retired over time at Velora Rivelle's discretion.
Velora Rivelle uses granted credentials solely for project execution. The Client remains responsible for account security, backups, user permissions, and long-term system administration unless separately contracted.
To the fullest extent permitted by law, Velora Rivelle shall not be liable for indirect, consequential, incidental, special, or punitive losses including loss of profit, revenue, opportunity, business interruption, reputational loss, or data loss caused by third-party systems.
Velora Rivelle's total liability in connection with a project shall not exceed the total fees paid by the Client for that specific SOW.
The Client warrants that all supplied materials are owned or properly licensed and do not infringe third-party rights. The Client agrees to indemnify Velora Rivelle against claims resulting from supplied materials, instructions, or platform usage directed by the Client.
Both parties shall protect confidential information shared during project delivery, including credentials, technical documents, business data, and internal operational information, and use such information only for Agreement performance.
Neither party is liable for failure or delay caused by events beyond reasonable control, including infrastructure outages, internet disruptions, severe illness, natural events, cyber incidents, acts of government, or third-party platform incidents.
Unless a separate support agreement is executed, responsibility for ongoing maintenance, updates, monitoring, and platform administration transfers to the Client upon delivery and acceptance.
This Agreement is governed by the laws of England and Wales. Both parties agree to attempt good-faith negotiation before initiating formal legal action.
Formal notices under this Agreement must be made in writing by email or other agreed written channel to the contact details provided by each party.
Both parties agree that electronic signatures, typed signatures, and digitally captured signatures are valid and enforceable for this Agreement.
Digitally signed copies and email confirmations may be retained as official records of acceptance.
This Agreement and the signed SOW constitute the entire agreement between the parties for the relevant services. In case of conflict, the signed SOW terms specific to scope, schedule, and pricing take precedence over this master Agreement.